New KSL managed Bank Account

Dear Owners

Further to a recent correspondence sent to all owners by KSL we hereby re-confirm that a new Bank Account is in force, which is under the direct control of KSL. The reasons for creating a new Bank account are as follows:

1. The Committee account was originally opened at the request of owners and held at COOP and the specific bank involved COOP Karpasia has since been taken over by Makrasyka. As such online banking was not possible, which caused delays in accounting for KSL. The take-over involved no loss of money, however it involved considerable difficulty operating the account.  
2. Some Owners recently requested the Bank Account to be managed directly by KSL, which the Committee is more than happy to oblige. 
3. By KSL maintaining the Bank Account it will give them greater control of managing accounts.
4. The above point will also facilitate to provide regular accounts for all owners as promised within the agreement with KSL. 

For absolute clarity, to view the details of the account arranged by KSL, please click the below download link.

OH5 Bank Account details - managed by KSL

IMPORTANT: Updated bank details

Dear OH 5 Owners

Please be advised that as of today our IBAN Bank details have changed to those stated on the document click below link.

The reason for the change is that COOP Bank is split into many small banks and our bank COOP Karpasia is now finishing and all accounts are being taken over by COOP Makrasyka. Other than that details remain the same.

On the point of payments, we thank all responsible owners that are paying in regularly, however there are still a number of owners (even some resident) that have not paid for a long time nor to they respond to communications and accounts sent out by KSL.

Payments have always been our major stumbling block to run the complex and address issues like sewage. Non contribution completely stunts progress and does not let our professional management company get on with the job at hand. To tackle the issue of consistent non payers due process is being followed and legal letters will be prepared in addition to debt collectors getting involved with door to door negotiations. KSL were mainly contracted because of their excellent record as a company to collect funds and turn around the fortunes of complexes with collection issues, which is our main challenge. Only established companies like KSL (not individuals or committees) can make the necessary agreements with collection agencies to recover much needed funds.

If any owner has genuine difficulty to pay due to the financial crisis or other reasons we are always more than willing to listen and find solutions with reasonable payment plans etc. However, by completely avoiding any communication whatsoever and continue not to pay leaves us with no option but to turn to collection agencies (also in the UK / Europe) and the courts. 

Updated Bank Details

Blockages to drains

Dear OH 5 Owners and Tenants

We kindly request that all Owners and Tenants living in the OH5 complex do not throw the below mentioned items down your toilets or sinks, as we have had to pay for callouts to unblock drains, which also causes sewage issues. 

ITEMS NOT TO THROW DOWN TOILETS AND SINKS

• Paper
• Nappies
• Sanitary towels
• Food
• Cloth
• Any material that does not dissolve easily in water

All of the above was found in the drains of the OH5 complex that has to be unblocked. Apart from the issues that blocked drain pipes cause, the cost is unsustainable to keep unblocking them and making repairs. 

This message will be sent to all apartments at OH5 by hand. 

Thanking you in advance for your cooperation

The Committee

Necessary Pool repairs to take pace as funds arrive

Dear OH5 Owners

We wish to inform you that the Swimming Pool equipment has been deteriorating these past few years and as such we need to order new parts, which are specific and need to come from the US according to our service provider KSL. One key part is the filter, whichIs currently broken. 

KSL are in the process of ordering these parts from the US, incoming funds willing. The current situation is affecting the appearance of the Pool. Once the parts arrive and are installed the Pool will take a week to return to the normal color. 

Moreover, we need to drain the pool as the Cyanuric acid levels are uncomfortably high. This operation is a little costly and requires us to take all of the water out and refresh. 

The goal of course is to take all of these actions in time for spring, so that the Pool can be used as normal but with new parts and a better balance.

Apart from the broken filter the parts and need to refresh the water was identified by KSL upon making a thorough inspection. 

Meanwhile, we kindly ask all owners to bring their accounts up to date with immediate effect and to follow to payments requests from KSL. 

OH 5 Committee

Before and After pictures of the major Oroklini Hills upgrade

Dear OH5 Owners,

Warm Greetings from Cyprus!

As promised by email, please see below the Before and After pictures which demonstrate the extent of the major upgrade of OH5. 

We trust you will all view the Gardens to be quite impressive now, especially compared to what they were. Note that this came at no cost to OH5, as KSL made the investment. 

Before 

 

After 

Demorilo Holdings have terminated service

All owners are kindly advised that Demorilo Holdings have withdrawn all services with immediate effect, due to non payment of their services. This development is contrary to the agreement whereby Demorilo promised to continue until the end of September 2013.

Over the weekend Treasurer Brian Walton paid his own personal money to cover the disposal of sewage.

Committee members held urgency meetings to discuss the replacement of vital services at the earliest juncture. An announcement will be made next week by means of a solution.

As previously advised funds are critically low, which has caused strain on all services in the past month(s).

In the meantime, we welcome any fully paid owners that would like to come forward and join the committee or provide support. 

Final urgent call for funds - Demorilo to finish at end of contract

Dear OH5 Owners

We take this opportunity to inform you that Demorilo will cease all services at the end of the current contract (end of September 2013).  According to Demorilo’s own accounts the OH5 debt reached just over 2,900 euro and they feel that it’s unsustainable to manage the complex, as so many owners were not paying.

While some owners in our complex have taken issue with Demorilo in the past, they remain popular locally and manage 11 complexes. We have spoken to the Committees of many and they are satisfied. The facts of the matter means that in the current economic crisis with Demorilo out of the picture, it will be very hard to find another professional management company willing to take on the complex and even individuals will show caution. Moreover, individuals either demand money up front or paying exactly on time, which is something we have not been able to do until now due to the volume of non-payers.

As the debt is mounting we are forced to start limiting services. Demorilo have been financing our complex for the past few months, so to avoid more mounting debt, we negotiated cheaper prices for August / September 2013 at 800+ euro per month (including sewage, pool maintenance, gardening, basic admin and cleaning) instead of 1480+.  Considering that the cost of the sewage disposal is now 400 euro per month alone due to the forced new system involving an increased frequency of disposing sewage we had to adopt, which includes stamps from Nicosia, the rest of the services are in reality being subsidized. The temporary fee will however mean we will receive limited and reduced services.

As a Committee, we gave strong warnings to all owners on the Blog and by email in July. Moreover, a number of owners were contacted individually and sadly the response was not as good as we hoped for regarding payments. We did however get a positive response from the usual core of responsible paying owners, but this was unfortunately not enough to pay the debts. Apart from a list of regular persistent non-payers, which has always caused the maintenance challenges (Quality, Palm View, Absolute all in debt), a new set of owners started not to pay (some are even resident in the complex) and this has of course caused the extra damage, which may affect all of us. This lack of funds in turn also meant that we could not start the sewage repairs that were voted on at the AGM in May 2013.

At this juncture, all Committee members will discuss this new development as a matter of urgency. Owners should be aware that services might well be affected as a result. There are only limited funds to work with at present, however all incoming funds will be used to cater for critical services such as the sewage (now more expensive than before) and the Swimming Pool. The last Electricity Bill was paid by Grant Holmes and we still have a few weeks before the next one.

We welcome the individual input from fully paid owners that have supported the OH5 community until now, as we are in a critical situation and they have the right to influence what happens from here on.

We advise all owners not to pay any money into the Demorilo Account any more.

Currently we have no funds and debts to Demorilo (mentioned above), Insurance and water Irrigation. Utility bills will come in soon and we risk even Demorilo stopping services sooner if we cannot pay at least something towards the debt.

Despite what may have passed, this is an opportunity to clear the decks, let bygones be bygones and come together as a community of caring owners. All owners with outstanding debts now have an opportunity to show their good will to the community by depositing into the Committee Account (details attached) by 1st of September 2013. As bank transfers take a few days, simply send details of your deposit to this email address. For owners with large debts a minimum deposit of 500 euro is expected, thereafter we can create a payment plan. Owners with lower outstanding payments, we just ask to bring your account up to date until the end of August. If you are experiencing financial difficulty please make contact with us and we will arrange something, however in all cases we need to see a token of good will.

Owners that do not show a token good will and have outstanding debts, will be placed on a list of non-payers, then contacted by someone from the Committee or a Credit Agency. The list will be shared with all fully paid owners owners, as everyone paying regularly has the right to know who is causing such harm to our complex.

In closing, please act quickly, as this is a matter of urgency.

OH5 Committee